FAQ (Returns, Rush Orders, Time Frames, etc)
Here is a list of my Frequently Asked Questions. If your question cannot be found here, please do not hesitate to send me an email to jandsgraphics@comcast.net or click on the blue "Message Us" button in the upper right-hand corner of any page.
Thank you!
1. Where can I print my digital file?
All of the digital files that I offer can be printed on your home printer, if you are ordering an item that is a size that your home printer can handle.In the US/Canada you can print the larger files, or any of the files at Staples, Office Max, Minuteman Press, Office Depot, FedEx Office, Walgreens, CVS, Costco, Wal-Mart, etc. Staples, Minuteman and FedEx Office are best for very large posters (18x24 and above). Or you can use an online printer, such as esigns.com, bannerbuzz.com or bingbanners.com.
2. Do you offer custom designs?
Yes. Please send me an email to jandsgraphics@comcast.net with the details, and I will provide you with a price quote and turnaround time.
3. Can you rush a printed order?
Typically, yes. Please check with me first to make sure I can, in fact, rush your order for you. If I can do so, I can set up a listing that you can add to your order that will add a Rush Order fee to your order.
The cost is $10.00 and this will add a faster processing time of 1 full business day vs my typical 3 business days to your order.
This is for a faster processing time for your printing order, if you wish to have the mailing/shipping rushed, as well, then you must choose PRIORITY MAIL from the shipping options when checking out.
4. When can I expect my printed order to ship?
***HOLIDAY PRODUCTION TIMES are now in effect, please add 2-3 Business days to the normal production times found below. Thank you.***
I strive to have all standard printing orders shipped within 3 business days, however, sometimes there are extenuating circumstances where there may be a slight delay.
Also, please keep in mind the following:
ANY ORDERS PLACED ON WEEKENDS OR HOLIDAYS MAY NOT BE PROCESSED UNTIL THE FOLLOWING BUSINESS DAY.
ANY ORDERS PLACED AFTER 8:00 PM EST WILL NOT BE PROCESSED UNTIL THE FOLLOWING BUSINESS MORNING.
***T-Shirts, Mugs, Pillows and Canvas Tote Bags are typically printed and shipped within 4-7 days.
**Business Card Orders require a proof, which will be sent to you within 2 business days. Once approved, production time is 3 business days.
5. If I order 5 sheets of labels, how do I receive my free sheet?
You do not have to include your FREE sheet when you place your order, I will add it in automatically. The Free sheet must be a duplicate of one of the sheets that you have ordered and must be of equal or lesser value. Example 1: You order 3 sheets of labels valued at $3.25 and 2 sheets valued at $1.75, your free sheet must be one equal to or less than $1.75. Example 2: You order 5 sheets of Hedgehog design #3, your free sheet will be a 6th Hedgehog design #3.
6. Do you offer Digital options for your printed Labels?
Yes, we do. All of our Standard Size Labels (2.85" x 1") are available in a Digital format, as well as printed. If you would prefer a Digital File (PDF or JPG) of any label, please message me (Blue "Message Us" Button in the upper right-hand corner of any page) and let me know the following information:
I will set up a custom order for you and send you an email with a link to complete your purchase. The cost for a Digital version of any of my labels on a standard 30 up file is $9.95. Save 25% if you purchase 3 or more.
You will receive your Digital file(s) within 1-3 business days from the time that your information is received. They will be set up 30 labels on an 8 1/2" x 11" sheet and can be printed at home or at any print shop, such as Staples, Kinko's, Office Max, etc
7. Do you COLOR MATCH?
For custom printed and digital products, I will try my best to match colors requested as closely as possible. However, I am not responsible if the colors do not match perfectly. Please keep in mind that colors vary from monitor to monitor. What you see on screen may not always be what will print on my end or yours.
8. Can I cancel an order?
Please refer to the following time chart:
Standard (non-custom designed) Personalized Label Orders placed Monday Through Friday can be cancelled within 24 hours of placing the order. Orders placed on Saturdays, Sundays or Holidays can be cancelled within 48 hours of placing the order. This does not apply to Rush orders, special requests or orders that either require a proof or one that a proof* has been requested.
If a proof is required or has been requested and the proofing process has begun there will be a cancellation fee based on the work that has been completed. The minimum fee would be my basic charge of $8.95.
Mugs, Vinyl Stickers, T-Shirts, Tote Bags, Pillows, Pillow Covers and Print orders placed Monday through Friday must be cancelled within 6 hours from placing the order as they go straight to production. Orders placed on Saturdays and Sundays must be cancelled no later than Midnight EST on that Sunday evening.
*Special Requests, orders that require proofs, and Custom work cancellations will differ depending on each circumstance and how far along the process has gone.
Digital Download Orders cannot be cancelled, refunded or exchanged.
9. Do you offer refunds or exchanges?
If you have any questions regarding our return/exchange policies, please do not hesitate to reach out to us either via email or send us a message by clicking on the blue "MESSAGE US" button.
There will be no refunds or exchanges, on personalized, custom designed, or digitally downloaded items, unless it is defective* or a mistake on our part. We are also not responsible for your grammatical errors or misspellings.
All of our T-shirt, Mug, Vinyl Sticker and Tote Designs are printed by a third-party print service (Teelaunch). Here are their terms for refunds/exchanges:
"We have a 30-day return policy (30 days from the time received, not ordered). We do not refund orders for buyer’s remorse or size exchanges. Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product has been received."
PLEASE READ the ENTIRE Description of an item before purchase, as we only refund for description discrepancy if, in fact, the description does not match the item received.
In addition, we do everything that we can to assure your labels and/or prints arrive safely, such as using heavy duty chipboard and we mark all envelopes clearly with a DO NOT BEND OR FOLD label. If your mailbox will not handle a 9x12 envelope, please be aware that the USPS may not deliver and leave you a notice that you need to pick up your package.
*We are not responsible for the mishandling of your package by the Post Office or Mail Carrier.
10. What is the recommended way to wash DTG (Direct to Garment) printed t-shirts?