FAQ (Returns, Rush Orders, Time Frames, etc)

Here is a list of my Frequently Asked Questions. If your question cannot be found here, please do not hesitate to send me an email to jandsgraphics@comcast.net or click on the blue "Message Us" button in the upper right-hand corner of any page.

Thank you!

 

1. Where can I print my digital file?

All of the digital files that I offer can be printed on your home printer, if you are ordering an item that is a size that your home printer can handle.In the US/Canada you can print the larger files, or any of the files at Staples, Office Max, Minuteman Press, Office Depot, FedEx Office, Walgreens, CVS, Costco, Wal-Mart, etc. Staples, Minuteman and FedEx Office are best for very large posters (18x24 and above). Or you can use an online printer, such as esigns.com, bannerbuzz.com or bingbanners.com.

 

2. Do you offer custom designs?

Yes. Please send me an email to jandsgraphics@comcast.net with the details, and I will provide you with a price quote and turnaround time.

 

3. Can you rush a printed order?

Typically, yes. Please check with me first to make sure I can, in fact, rush your order for you. If I can do so, I can set up a listing that you can add to your order that will add a Rush Order fee to your order.

The cost is $10.00 and this will add a faster processing time of 1 full business day vs my typical 3 business days to your order.

This is for a faster processing time for your printing order, if you wish to have the mailing/shipping rushed, as well, then you must choose PRIORITY MAIL from the shipping options when checking out.


4. When can I expect my printed order to ship?

I strive to have all standard printing orders shipped within 3 business days, however, sometimes there are extenuating circumstances where there may be a slight delay.

Also, please keep in mind the following:

ANY ORDERS PLACED ON WEEKENDS OR HOLIDAYS WILL NOT BE PROCESSED UNTIL THE FOLLOWING BUSINESS DAY.

ANY ORDERS PLACED AFTER 8:00 PM EST WILL NOT BE PROCESSED UNTIL THE FOLLOWING BUSINESS MORNING.

Standard Orders placed on...
Sunday (after 8 pm EST) - Monday (before 8 pm EST) will ship on Thursday
Tuesday (before 8 pm EST) will ship on Friday
Wednesday (before 8 pm EST) will ship on Monday
Thursday (before 8 pm EST) will ship on Tuesday
Friday, Saturday, and Sunday (before 8 pm EST) will ship on Wednesday

***T-Shirts, Mugs, Pillows and Canvas Tote Bags are typically printed and shipped within 4-7 days.

**Business Card Orders require a proof, which will be sent to you within 2 business days. Once approved, production time is 2-3 business days. 



5. If I order 5 sheets of labels, how do I receive my free sheet?

You do not have to include your FREE sheet when you place your order, I will add it in automatically. The Free sheet must be a duplicate of one of the sheets that you have ordered and must be of equal or lesser value. Example 1: You order 3 sheets of labels valued at $3.25 and 2 sheets valued at $1.75, your free sheet must be one equal to or less than $1.75. Example 2: You order 5 sheets of Hedgehog design #3, your free sheet will be a 6th Hedgehog design #3.

 

6. Do you offer Digital options for your printed Labels?

Yes, we do. All of our Standard Size Labels (2.85" x 1") are available in a Digital format, as well as printed.  If you would prefer a Digital File (PDF or JPG) of any label, please message me (Blue "Message Us" Button in the upper right-hand corner of any page) and let me know the following information:

1. Label Name
2. Design Choice (if more than one is available)
3. Font Color (if more than one is available)
4. PDF or JPG format
5. Personalized Information for the label
6. Email address to send Order Invoice
7. Email address (if different than #6) to send Final File(s)


I will set up a custom order for you and send you an email with a link to complete your purchase. 
The cost for a Digital version of any of my labels is $7.95. Save 25% if you purchase 3 or more.  
You will receive your Digital file(s) within 1-3 business days from the time that your information is received. They will be set up 30 labels on an 8 1/2" x 11" sheet and can be printed at home or at any print shop, such as Staples, Kinko's, Office Max, etc 



7. Do you COLOR MATCH?

For custom printed and digital products, I will try my best to match colors requested as closely as possible. However, I am not responsible if the colors do not match perfectly. Please keep in mind that colors vary from monitor to monitor. What you see on screen may not always be what will print on my end or yours.


8. Do you offer refunds or exchanges?

There will be no refunds or exchanges, on personalized, custom designed, or digitally downloaded items, unless it is defective* or a mistake on my part. I am also not responsible for your grammatical errors or misspellings.

All of my T-shirt, Mug and Tote Designs are printed by a third-party print service (Printful). Here are their terms for refunds/exchanges:

"We have a 30-day return policy (30 days from the time received, not ordered). We do not refund orders for buyer’s remorse or size exchanges. Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product has been received."

In addition, I do everything that I can to assure your labels and/or prints arrive safely, such as using heavy duty chipboard and I mark all envelopes clearly with a DO NOT BEND OR FOLD label. If your mailbox will not handle a 9x12 envelope, please be aware that the USPS may not deliver and leave you a notice that you need to pick up your package.

*I am not responsible for the mishandling of your package by the Post Office or Mail Carrier.